Returns & Exchanges

For any order cancellation at you will have to notify via email (
If we do not have the product that has already been accepted by the website, we will proceed to offer a product of the same value or the refund of your money paid at 

Our products are handmade, that is why the colors may vary as well as the measures may vary from 4 to 8 mm approximately.

MALAU® only makes exchanges due to manufacturing defects. The maximum time limit for exchanging goods due to a manufacturing defect is 7 calendar days. The warranty starts to apply from the date of the delivery of your order. The change can be requested by sending an email to

To make an exchange the product must be in its original packaging with its accessories and the corresponding guide.

The products must have care in its use because they are made with leather. Stains, scratches, scuffs, sun discoloration, are not considered as manufacturing defects. No exchanges will be made on products that have been exposed to any improper use or climatic changes.

We do not accept exchanges and returns of products purchased in other channels other than

No returns or exchanges will be accepted on clearance merchandise.

MALAU® does not make monetary refunds, it only makes exchanges of the same product, if the product has not been accepted by the website, it will proceed to offer a product of the same value or its redemption in credit in the online store.

By purchasing or making use of you accept the terms and conditions set forth, which may change without notice.